Before contacting support
Protect your records
Export or back up important jobs before reinstalling, clearing storage, or changing devices.
Capture the context
Note the SCOPE version, device model, Android version, screen, action, and exact message shown.
Try a safe restart
Close and reopen SCOPE. Confirm permissions and available storage. Do not delete data as a first troubleshooting step.
Common questions
Why is location or weather unavailable?
Confirm location permission and an internet connection. GPS can be recorded without weather; weather requests require network access. You may also enter coordinates manually.
Why did an export open another app?
SCOPE creates the selected file and asks Android to open or share it through a compatible app. The receiving app controls its own preview, download, and attachment behavior.
Where are my jobs and photos?
They are stored locally inside the installed copy of SCOPE. Back them up before uninstalling, clearing app storage, or replacing the device.
Can SCOPE approve an engineering calculation?
No. SCOPE can organize inputs, apply configured methods, and flag assumptions, but a qualified user remains responsible for verifying inputs, methods, results, and field applicability.
Contact support
Send a clear support request.
Do not include confidential operator data unless it is necessary and you are authorized to share it.
Email support@montgomeryfieldsystems.com →